Privacy Policy

Effective Date:

January 1, 2026

Wilder Animal Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our chatbot, submit forms, or interact with us online.

By using our website or digital tools, you agree to the practices described in this policy.


1. Information We Collect

We may collect the following types of information:

Information you provide voluntarily

  • Name, email address, phone number

  • Pet information you choose to share

  • Appointment requests or inquiry details

  • Messages submitted through forms or chatbot interactions

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Referring URLs and general location data

This information helps us operate, maintain, and improve our website and services.


2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and appointment requests

  • Assist with scheduling and clinic communications

  • Provide general information about our services

  • Improve website functionality and user experience

  • Analyze site usage and performance

  • Communicate updates or relevant clinic information

We do not sell your personal information.


3. Chatbot Use

Our website may include a chatbot to provide general information and assist with scheduling.

Information shared through the chatbot:

  • Is used to respond to your inquiry or assist with booking

  • Is not monitored for emergencies

  • Should not be used to communicate urgent medical concerns

Chatbot interactions do not create a veterinarian client patient relationship.


4. Online Forms and Communications

When you submit forms or appointment requests through our website:

  • Submission does not guarantee an appointment

  • Appointments are confirmed only by Wilder Animal Care staff

  • You are responsible for providing accurate information

Online communications may not be reviewed immediately and should not be used for urgent matters.


5. Cookies and Analytics

We may use cookies and similar technologies to:

  • Understand how visitors use our website

  • Improve site performance and content

  • Measure traffic and engagement

This may include tools such as Google Analytics or similar services. You can control cookie preferences through your browser settings.


6. How We Share Information

We may share information with trusted third party service providers who assist with:

  • Website hosting

  • Online scheduling

  • Chatbot functionality

  • Analytics and performance monitoring

These providers are permitted to use information only as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect the rights, safety, or property of Wilder Animal Care or others.


7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.


8. Data Security

We take reasonable administrative and technical measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.


10. Your Privacy Rights

You may request to:

  • Review the personal information we have about you

  • Request corrections or updates

  • Request deletion of your information, subject to legal and operational requirements

To make a request, please contact us using the information below.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.


12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Wilder Animal Care

903 Ladder Trail, Signal Mountain, TN 37377

Phone: (423) 886-1747

Email: info@wilderanimalcare.com